Massage/Sound Therapy : Deposit , Reschedule & Cancellation Policy
Secure Your Appointment: To confirm your appointment, a non-refundable deposit is required either at the time of booking or within 48 hours of receiving a payment request via the Fresha booking system. Appointments will not be secured without a deposit.
Reschedule Policy: You may reschedule your appointment with a minimum of 48 hours’ notice. In this case, your deposit will be transferred to your new booking.
Cancellation Policy:
Cancellations made within 48 hours of your appointment will result in the loss of your deposit.
Cancellations made within 24 hours or no-shows will be charged the full session amount to your payment card.
Notification Timing: Please note that rescheduling or cancellation requests are only accepted during weekdays between 9:00am and 6:00pm.
Payment and Attendance Policy
In my commitment to providing a high-quality and personalised experience for all clients—and out of respect for the time and planning involved—full payment is required prior to the start of each new block of group classes or personal training sessions.
We understand that life happens, and you may occasionally need to miss a class or session. Please take a moment to read the policy below:
GROUP CLASSES
To help manage availability and ensure fairness for all participants:
One replacement class is permitted per month. This is subject to availability and must be arranged in advance.
Missed classes are not transferable to the next block.
A current list of class timings is available on my website.
If you’re unable to attend, you’re welcome to offer your spot to a friend for that session. Just let us know in advance so we can welcome them accordingly
PERSONAL TRAINING SESSIONS
Reschedule Policy: If you need to reschedule a session, please provide a minimum of 48 hours’ notice.
Please note: weekends are not counted as part of the notice period.
We offer one reschedule per block of sessions, subject to the trainer’s availability.
Cancellation Policy: Cancellations made with less than 48 hours’ notice will result in the session being forfeited, as that time has been reserved specifically for you.