Massage Therapy : Deposit , Reschedule & Cancellation Policy
Secure Your Appointment: To secure your massage therapy appointments, a non-refundable deposit is compulsory at the time of booking or within 48 hours of receiving a payment request notification via Fresha Booking system, otherwise appointment won’t be confirmed.
Reschedule Policy: Reschedule by giving a minimum of 48 hours notice, and your deposit moves to a new booking.
Cancellation Policy: Cancellation within 48 hours forfeits the deposit. Cancellation within 24 hours or no-show, full payment will be charged to your payment card.
Notification Timing: Rescheduling or cancellation notices only accepted during weekdays from 9.00am to 6.00pm)
Full advance payment for Group Classes & Personal Training
In my commitment to providing a high-quality and personalised experience for all clients, and out of respect for the time and planning involve, FULL payment is required prior to the start of each new block of group classes or personal training sessions.
We understand that sometimes life gets in the way, and you may need to miss a PT session/ group class. Please read the following policy.
GROUP CLASSES
To help us manage availability and ensure fairness for all participants, we offer the option of one replacement class per month. Replacement classes are subject to availability and must be arranged in advance. Please note that missed classes are not transferable to the next block of sessions. List of classes and timing are on my website.
However, if you are unable to attend, you are welcome to offer your spot to a friend for that session—just let us know in advance so we can welcome them accordingly.
PERSONAL TRAINING SESSIONS
Reschedule Policy: If you need to reschedule a session, please provide a minimum of 48 hours’ notice (weekends are not considered as notice period). We’re happy to offer one reschedule per block of sessions, subject to availability of trainer.
Cancellation Policy: Cancellations made with less than 48 hours’ notice will result in the session being forfeited, as the time has been set aside specifically for you.